FAQ

How do the Monthly Lip Bundles work? 

Every month we will mail you 2 or 3 new lippies to add to your collection! The subscription renews the  1st of every month and ships out by the 10th of every month. 

 

How does the Bi-Monthly Palette Club work?

Every other month you will receive a new limited edition 12 color eye-shadow palette. The renewal is on the 15th every two months, so that's when you will be charged and your palette will begin processing.

 

How long is the subscription?

Our subscriptions can be cancelled at any time after your 1st order for lippies or 2nd order for palettes. You can skip a month simply by going into you're account with us to make the changes. Unless you cancel your subscription will go on every month.

 

How do I cancel my Subscription?

To cancel your subscription, its as simple as logging into your account and clicking the "manage" tab. It is the customers responsibility to cancel their subscriptions. If you cannot get into your account and need us to cancel your subscription please email us.  This will cancel the NEXT months subscription.

 

What is your return/cancellation policy?

We do not offer refunds, we offer exchanges for store credit within 14 days of receiving as long as the product has been unopened and unused. We offer cancellations only if the order was within 24 hours of purchase time and have not already been processed and shipped(subscriptions are excluded in this).

 

I moved what do i do?

You can log into your account and update your address. If you have any problems email us at spoiledlips@gmail.com

 

Help! My package shows it has been delivered but I didn't receive it. What should I do?

Here are the steps with a lost USPS package. First step is to call USPS with the tracking to see if they can locate it. If they can not then you must fill out a lost package report with USPS. Here is the link: https://www.usps.com/help/missing-mail.html 

 

What is your processing time?

Our average processing time is 1-5 business days. Processing time can be longer for specific items. Please note during the holidays(Nov 10th-Jan 1st) processing times can be up to 4 weeks.

 

Any other questions?

Please refrain from emailing unless your order is over 2 weeks old. Every email we get takes time out of getting amazing products sent out to everyone, and sending multiple slows our response time down.

Any other questions or concerns with your order  please email us at spoiledlips@gmail.com

 

Any questions on promoting with us please email us at affiliateprogram@spoiledlips.com