FAQ

How do the Monthly Lip Subscriptions work? 

Every month we mail you new lippies to add to your collection. The subscription renews the 1st of every month and ships via USPS by the 15th of every month. 

 

How does the Bi-Monthly Palette Club Subscriptions work?

Every other month you will receive a new limited edition 12 color eye-shadow palette. The renewal is on the 15th every other month(per your subscription date). We ship via USPS within 10 days of your renewal charge.

 

What is the length of the Subscription?

Our subscriptions continue until you no longer wish to receive our products. It is the customers responsibility to cancel their subscription(s). You can skip a month anytime simply by logging into your account, clicking manage subscription, and making the change.

 

How do I Cancel my Subscription?

Your subscription is eligible to be cancelled after you have been billed for two orders. To cancel your subscription, it is as simple as logging into your account and clicking the "Manage" tab, and choosing the cancel option. It is the customers responsibility to cancel their subscription(s). This will cancel your subscription going forward and you will no longer incur any future charges. Please note if your subscription renewed before cancellation it is a valid charge and no refund will be issued. You will be sent your final order. 

 

What is your Return/Cancellation Policy?

We do not offer refunds, we offer exchanges for store credit within 14 days of receiving the product. It must be unopened and unused. We offer cancellations within 24 hours of purchase time and that have not already been processed(subscriptions are excluded in this).

 

What is the Processing Time?

Our average shipping time is 1-5 business days via USPS. Processing time can be longer for specific items. Please note during the holiday season(Nov 10th - Jan 10th) additional processing time is needed(up to 3 weeks). 

 

What should I do if an Item is Damaged?

Please contact our customer service team at spoiledlips@gmail.com within 5 days. In your email please provide a photograph of the damaged item so we may resolve the issue.

 

Need to Change your Address?

You can log into your account and update your address at anytime. Please set your new address as default address on subscription(s) and delete unused addresses. If you need further assistance please email us at spoiledlips@gmail.com

 

Help! My package shows it has been delivered but I did not receive it?

Here are the steps with a lost USPS package. First step is to call USPS with the tracking to see if they can locate it. If they can not then you must fill out a lost package report with USPS. Here is the link: https://www.usps.com/help/missing-mail.html 

 

Need Further Assistance?

Please email us at spoiledlips@gmail.com with your questions and concerns so we may assist you. Our customer service team is small, therefore, please refrain from emailing unless your order is 2 weeks old or more. Every email we receive takes time away from us getting amazing products sent out and sending multiple emails will slow our response time down. Thank you for understanding!

Any questions on promoting with us please email us at affiliateprogram@spoiledlips.com