I’ve bought the gold palette, and Selma‘s highlight palette. You always aim to please. Your products always arrive in good condition, and they’re always what I’ve ordered. I really hope the butterfly pallet comes back in soon. I just lost my mother a year ago, and my daughter-in-law lost her sister. I would really like to get that pallet in memory of them as well as Selma God rest her soul. As far as customer service I’ve never had to call. I order I receive nothing more. you are most definitely one of the real ones thank you!